At Koala Living, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or shop with us.
We are committed to handling your personal information responsibly and in accordance with Singapore’s Personal Data Protection Act (PDPA).
This Privacy Policy applies to all personal data collected through the Koala Living website and related services.
By using our website or providing us with your personal information, you agree to the practices described in this policy.
Depending on how you interact with us, we may collect the following information:
Name
Email address
Phone number
Billing and delivery address
Order and payment details
Communications with our customer support
Website usage data (such as pages visited or device information)
We only collect personal information that is necessary to provide our services to you.
We use your personal information to:
Process and deliver your orders
Communicate with you about purchases, deliveries, or enquiries
Provide customer support
Improve our website, products, and services
Send updates or marketing messages (only if you have opted in)
Comply with legal and regulatory requirements
We do not sell or rent your personal information to third parties.
If you choose to subscribe to our mailing list or promotions, we may send you updates about new products, offers, or brand stories.
You can unsubscribe at any time by:
Clicking the “unsubscribe” link in our emails, or
Contacting us directly
We take reasonable steps to safeguard your personal data, including:
Using secure platforms and trusted service providers
Limiting access to personal data to authorised personnel only
Working with reputable third-party payment and technology partners
While no system is 100% secure, we continuously review our practices to protect your information.
We may share your personal information with trusted third parties only when necessary, such as:
Payment service providers
Delivery and logistics partners
Website hosting and technology services
These parties are required to protect your information and use it only to perform services on our behalf.
Our website may use cookies or similar technologies to:
Improve browsing experience
Understand how visitors use our site
Support basic website functionality
You can adjust your browser settings to disable cookies, though some features of the site may not work properly.
Our products are designed for children, but our website and purchasing services are intended for adults.
We do not knowingly collect personal data from children.
Parents or guardians are responsible for providing personal information when placing orders or contacting us.
Under Singapore’s PDPA, you have the right to:
Request access to your personal data
Request corrections to inaccurate or outdated information
To do so, please contact us using the details below. We will respond within a reasonable timeframe.
We retain personal data only for as long as necessary to:
Fulfil the purposes for which it was collected
Meet legal or business requirements
When personal data is no longer needed, we will securely delete or anonymise it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website. Continued use of our website indicates acceptance of the updated policy.
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us.
We’re always happy to help — because trust is part of caring.
💚
Koala Living