Welcome to Koala Living.
Thank you for visiting our website and trusting us with your child’s comfort. These Terms of Service help explain how our website works and what you can expect when shopping with us. By using our website or placing an order, you agree to the terms below.
We’ve written them as clearly and simply as possible — because trust matters.
This website is operated by Koala Living, a children’s bedding brand based in Singapore.
Throughout this site, “we”, “us”, and “our” refer to Koala Living.
Our website is intended for personal, non-commercial use.
By using our site, you agree:
To provide accurate and complete information when placing an order
Not to misuse the website or interfere with its operation
Not to copy, reproduce, or resell any part of our content without permission
We reserve the right to restrict access if the website is used inappropriately.
We do our best to describe and display our products as accurately as possible. However:
Colours and textures may appear slightly different depending on your screen
Product measurements may have small variations
Availability may change without notice
All products are designed for comfort and everyday use, not for medical or therapeutic purposes.
Koala Living products are designed for children, but adult supervision is always required.
By purchasing our products, you acknowledge that:
Parents or caregivers are responsible for choosing age-appropriate items
Children should use bedding products under normal, safe sleeping conditions
Koala Living is not responsible for misuse, unsafe use, or lack of supervision
Your child’s safety always comes first, and we encourage parents to supervise product use at all times.
All prices are listed in the selected currency on our website
Prices may change without prior notice
Payment must be completed before an order is processed
We use secure third-party payment gateways to protect your payment information.
After you place an order, you will receive an order confirmation email.
This email confirms that we’ve received your order — it does not guarantee acceptance.
We reserve the right to:
Cancel or limit orders due to stock availability, pricing errors, or payment issues
Refuse orders that appear fraudulent or suspicious
If an order is cancelled, you will receive a full refund.
We aim to ship your order as quickly as possible.
Please note:
Delivery times provided are estimates, not guarantees
Delays may occur due to couriers, weather, customs, or other external factors
Koala Living is not responsible for delays beyond our control
Returns and refunds are handled according to our Return & Refund Policy.
To ensure your return is handled correctly, please contact us before sending any item back. Returns sent without prior contact may not be processed.
Please review that page for full details, including:
Eligibility requirements
Return timeframes
Refund processing
Refund details (including shipping fees, where applicable) are explained in our Return & Refund Policy.
At this time, we do not offer exchanges.
All content on this website — including images, text, designs, logos, and illustrations — belongs to Koala Living.
You may not copy, reproduce, distribute, or use our content without written permission.
To the fullest extent permitted by law:
Koala Living is not liable for indirect, incidental, or consequential damages
Our liability is limited to the value of the product purchased
Nothing in these terms affects your rights under applicable consumer protection laws.
Your privacy matters to us.
Any personal information you share with us is handled in accordance with our Privacy Policy and is used only to:
Process orders
Provide customer support
Improve our services
We may update these Terms of Service from time to time to reflect changes in our business or legal requirements.
The latest version will always be available on our website. Continued use of the site means you accept any updates.
These terms are governed by and interpreted according to the laws of Singapore.
If you have any questions about these Terms of Service, please feel free to reach out.
We’re always happy to help — because caring for little ones starts with trust and transparency.
💚
Koala Living