At Koala Living, we aim to deliver your order as smoothly and quickly as possible. Below is everything you need to know about how we ship, both locally and internationally.
Orders are processed and shipped the next working day after payment is confirmed
We do not process or ship orders on Sundays or Singapore public holidays
Orders placed on Sundays or public holidays will be processed on the next working day.
We offer standard local delivery within Singapore.
Delivery timelines may vary depending on the courier
Shipping fees (if applicable) will be shown at checkout
Please ensure your delivery address and contact details are accurate to avoid delays.
Singapore customers may request same-day delivery by contacting our customer service via WhatsApp before placing an order.
Please note:
Same-day delivery is subject to availability
Additional charges apply
Delivery will be arranged via Grab Delivery or Lalamove
The final delivery fee depends on distance and real-time courier pricing
Our customer service team will confirm availability and cost before proceeding.
We ship to selected international destinations.
International shipping fees depend on destination, distance, and shipping provider
Shipping costs will be calculated and shown at checkout where available, or confirmed separately
Please note that international orders may be subject to:
Customs duties
Import taxes
Local handling fees
These charges are determined by the destination country and are the responsibility of the customer.
Delivery timeframes provided are estimates only and may vary due to:
Courier delays
Customs clearance
Weather conditions
Public holidays
Koala Living is not responsible for delays caused by factors beyond our control.
If a delivery attempt is unsuccessful due to incorrect address details or unavailability of the recipient:
Re-delivery fees may apply
Additional charges will be borne by the customer
If your order arrives damaged or appears to be missing items, please contact us within 72 hours of delivery with clear photos, and we will assist you as soon as possible.
If you have any questions about shipping, delivery options, or special arrangements, feel free to reach out to us via WhatsApp or email.
We’re always happy to help — because every delivery matters.
💚
Koala Living